FAQ

Creating an account makes it easier to view your order history, manage saved addresses, and access available account benefits.

Select Create Account and enter the requested information. You may need to verify your email address before your account is fully activated.

Check your spam or junk folder and confirm that you entered the correct email address. If the email still does not arrive, contact Customer Care for assistance.

Sign in and open your account settings to update the available information. Changes made to your account will not automatically update an order that has already been placed.

Guest orders may not appear automatically in a newly created account. Contact Customer Care with your order number and the email address used at checkout to ask whether the order can be linked.

Use the unsubscribe link at the bottom of a marketing email to change your email preferences. For an account-deletion request, contact Customer Care; certain records may be retained when required for legal or transactional purposes.

After checkout, you should see an order-confirmation page and receive a confirmation email. If you do not receive it, check your spam folder and confirm whether the payment appears in your account.

Contact Customer Care as soon as possible. Changes and cancellations cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

Order details generally cannot be edited after submission. If the order cannot be canceled, you may need to follow the applicable return process after delivery.

Contact Customer Care promptly with your order number, a description of the issue, and clear photos of the product, packaging, and shipping label. Keep all packaging until the claim has been reviewed.

Return eligibility depends on the product’s condition, the reason for the return, and the requirements in our Return Policy. Opened, used, damaged, final-sale, or hygiene-sensitive items may not be eligible unless they arrived defective or incorrect.

Follow the instructions on our Return Policy page or contact Customer Care with your order number and the items you wish to return. Do not send products back without receiving the applicable return instructions.

Approved refunds are issued to the original payment method after the returned items have been received and reviewed. Your bank, card issuer, or payment provider may require additional time to post the refund.

Enter your shipping address at checkout to confirm whether delivery is available to your location. Available destinations may change based on carrier service and product restrictions.

Shipping charges are calculated at checkout based on the delivery address, selected service, and eligible order value. Any available free-shipping promotion will be shown before payment.

The estimated delivery window is shown during checkout or in your shipping confirmation. Processing time is separate from carrier transit time, and delivery may take longer during promotions, holidays, or severe weather.

Once your order ships, you will receive a shipping confirmation with tracking information. Tracking may take some time to update after the carrier receives the package.

Contact Customer Care immediately. An address change cannot be guaranteed after processing begins, and the carrier may not allow changes once the package is in transit.

Check around the delivery location and ask household members, neighbors, or building staff whether they accepted it. If the package is still missing, contact the carrier and Customer Care with your order and tracking numbers.

Orders may be divided into more than one shipment depending on inventory and fulfillment needs. If your order is split, you may receive separate shipping confirmations and tracking numbers.

The payment methods currently available for your order will appear at checkout. Availability may vary depending on your device, billing address, and order value.

Confirm that your card number, expiration date, security code, billing address, and available funds are correct. If the payment continues to be declined, contact your card issuer or try another available payment method.

A declined or interrupted checkout may create a temporary authorization hold. The hold is usually released by the payment provider, but the timing is determined by your bank or card issuer.

Payment authorization generally occurs when the order is placed. The timing of the final charge may vary by payment method and financial institution.

Applicable sales tax is calculated at checkout based on the items purchased, shipping destination, and relevant tax requirements. The final amount is displayed before you submit payment.

Unless the promotion terms state otherwise, promotion codes may not be combined. Enter the code at checkout and confirm that the discount appears before placing the order.

Prices and checkout totals on the US website are displayed in US dollars. Your financial institution may apply separate charges if your payment account uses another currency.

Afterpay is a payment option that may allow eligible customers to divide a purchase into four installments, generally paid over six weeks. The payment schedule is provided by Afterpay during checkout.

You must meet Afterpay’s US eligibility requirements, including age and residency requirements. Eligibility and approval are determined solely by Afterpay.

Select Afterpay as your payment method and follow the prompts to sign in or create an Afterpay account. Review and accept the payment schedule before completing your purchase.

Afterpay evaluates each transaction separately and does not approve every order. JUNG SAEM MOOL cannot view or change Afterpay’s approval decision; check your Afterpay account or contact Afterpay for assistance.

Your payment schedule and due dates are shown before you confirm the order and are available in your Afterpay account. Afterpay processes payments using the eligible payment method associated with your account.

The purchase remains subject to the JUNG SAEM MOOL Return Policy. After an approved refund is processed, Afterpay will update the payment schedule or return eligible amounts according to its procedures; continue monitoring your Afterpay account until the adjustment appears.

Pay in 4 is generally interest-free when payments are made according to schedule. Late fees may apply, and certain Afterpay transactions may include a finance fee, so review the terms presented by Afterpay before confirming the order.

The ingredient list is available on the product detail page and product packaging. Review the list for the exact shade or option you plan to purchase, as ingredients may vary.

Formulas may be updated periodically. The ingredient list printed on the product packaging is the most current information for the item you receive.

Skin responses vary by person and product. Review the ingredient list, follow the directions, and patch-test a small area before broader use if you have sensitive skin or are trying a new formula.

These characteristics vary by product. Check the individual product page and ingredient list rather than assuming that the same claim applies to the entire range.

Product certifications and claims may differ by item and market. Refer to the specific product page or packaging for the most current applicable information.

Ingredient needs can vary during pregnancy and breastfeeding. Review the full ingredient list with your physician or other qualified healthcare professional before use.

Stop using the product and rinse the affected area if appropriate. Seek medical advice for persistent irritation and immediate medical attention for signs of a serious allergic reaction.

We periodically review pricing to reflect changes in product development, ingredients, packaging, manufacturing, logistics, and operating costs while maintaining our quality standards.

Price changes may apply to selected products rather than the entire range. The current price displayed on each product page and at checkout is the applicable selling price.

Any announced effective date will be included in the applicable customer notice. After that date, the updated price will appear on the product page, in the cart, and at checkout.

No. A confirmed order will retain the price shown in its order confirmation unless the order is canceled, refunded, or affected by a clear pricing error.

Adding an item to a cart or wishlist does not reserve its price. The price and availability shown at checkout apply when the order is submitted.

Eligible promotion codes will apply to the current selling price according to the promotion’s terms, dates, and exclusions. Confirm the discount in your cart before placing the order.

Taxes and shipping are calculated separately based on the final checkout details. If Afterpay is selected, its payment schedule will be based on the final eligible order total shown at checkout.