Privacy policy

This Privacy Notice explains how JUNGSAEMMOOL USA INC. collects, uses, discloses, retains, and protects personal information when you visit or shop through our United States website, communicate with us, or otherwise interact with our services.

Important This Notice applies to our United States online services. It does not apply to independently operated retailers, marketplaces, or third-party websites, even when they sell JUNGSAEMMOOL products.

1. Scope and Who We Are

JUNGSAEMMOOL USA INC. is the business responsible for the personal information described in this Notice. In this Notice, "JUNGSAEMMOOL," "we," "us," and "our" refer to JUNGSAEMMOOL USA INC. and, where relevant, service providers acting on our instructions.

Our services are intended for customers in the United States. If you interact with us from another country, your information may be transferred to and processed in the United States and other countries as described below.

2. Notice at Collection

The categories below describe the personal information we may collect, the business or commercial purposes for which we use it, and the types of recipients to which we may disclose it. We collect only the information reasonably necessary and proportionate for the purposes described in this Notice.

We may also collect information required by law or information you choose to provide. We do not use sensitive personal information to infer characteristics about you. We do not knowingly sell or share the personal information of consumers under 16 years of age.

3. How We Collect Personal Information

Information You Provide

We collect information you provide when you create an account, place or return an order, subscribe to marketing, submit a review, enter a promotion, communicate with customer service, exercise a privacy right, or otherwise interact with us.

Information Collected Automatically

We and our service providers may use cookies, pixels, tags, software development kits, server logs, and similar technologies to collect information about your browser, device, and interactions with our services. These technologies help operate the cart and checkout, remember preferences, measure performance, prevent fraud, and support advertising.

Information from Other Sources

We may receive information from payment processors, logistics partners, advertising and analytics partners, social media platforms, affiliates, consumer data providers, and other parties where permitted by law. Information received from another party is handled in accordance with this Notice and any additional restrictions imposed by the source.

4. How We Use Personal Information

• Provide, maintain, personalize, and improve our website, accounts, and customer experience.
• Process payments, calculate tax and shipping, fulfill and track orders, and administer returns and refunds.
• Authenticate users, secure accounts, detect fraud, and protect our systems, customers, and business.
• Respond to questions, complaints, accessibility requests, product concerns, and adverse-event reports.
• Send transactional communications and, where permitted, marketing communications.
• Analyze website use, product performance, campaigns, and customer preferences.
• Comply with legal, tax, accounting, safety, regulatory, and recordkeeping obligations.
• Establish, exercise, or defend legal claims and enforce our terms and policies.
• Complete a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets.
• Use information for another purpose disclosed to you at collection or with your consent.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Notice:

• Service providers and contractors that host our website, process payments, calculate taxes, prevent fraud, provide customer support, operate returns, analyze performance, send communications, or provide professional services.
• Warehouses, logistics providers, carriers, and other fulfillment partners that prepare, ship, track, and return orders.
• Affiliates, including affiliated companies in the United States and South Korea, for business administration, technology, product support, and other lawful internal purposes.
• Advertising and analytics partners that help us measure campaigns, understand audiences, and provide interest-based advertising, subject to your choices and applicable law.
• Government authorities, regulators, courts, and other parties when required by law or reasonably necessary to protect rights, safety, and security.
• Parties to a corporate transaction or due-diligence process, subject to appropriate confidentiality protections.
• Other recipients at your direction or with your consent.

6. Cookies and Advertising Choices

Essential cookies support functions such as security, account login, cart operation, and checkout. Other cookies and similar technologies may support analytics, personalization, and advertising. You can manage available choices through the Privacy Choices link in the website footer and through your browser settings. Blocking some technologies may affect site functionality.

Certain disclosures involving advertising cookies or pixels may be considered a "sale," "sharing," or "targeted advertising" under state privacy laws even when no money is exchanged. Where required, you may opt out through Privacy Choices. We also process legally recognized opt-out preference signals, including Global Privacy Control, as required by applicable law.

Some browsers offer a Do Not Track setting. Because there is no uniform industry standard for Do Not Track signals, our services may not respond to those signals. This does not affect our obligation to honor legally recognized opt-out preference signals.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal needs. Retention periods vary based on the nature of the information and may consider account status, order and warranty history, tax and accounting requirements, fraud prevention, product-safety obligations, disputes, and applicable statutes of limitation. When information is no longer required, we delete, deidentify, or securely dispose of it where reasonably practicable.

8. Your Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information and access or know the information we maintain about you.
• Correct inaccurate personal information.
• Delete personal information.
• Obtain a portable copy of certain personal information.
• Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling.
• Limit certain uses and disclosures of sensitive personal information where the right applies.
• Appeal a decision we make about your request where applicable.
• Receive equal service and pricing and not be discriminated against for exercising a privacy right.

Authorized Agents

An authorized agent may submit a request on your behalf. We may request proof of the agent's authority and may ask you to verify your identity directly, unless applicable law provides otherwise.

Appeals

If we deny a request and your state provides an appeal right, you may appeal by replying to our decision or emailing support@jungsaemmool.us with the subject line "Privacy Appeal."

9. California Privacy Information

California residents may exercise the rights described above under the California Consumer Privacy Act, as amended. During the preceding 12 months, we may have collected the categories listed in the Notice at Collection; used and disclosed them for the stated purposes; and shared identifiers, internet or device activity, and inferences with advertising partners for cross-context behavioral advertising. We do not sell personal information for money. You may opt out of sale or sharing through Privacy Choices or a recognized Global Privacy Control signal.

California residents may also request information about certain disclosures of personal information to third parties for their own direct marketing under California's Shine the Light law. Requests may be sent to the contact information below and should include "California Shine the Light Request" in the subject line.

10. Nevada Privacy Rights

Nevada residents may submit a verified request to opt out of a covered sale of certain personal information by emailing jsmbeauty_CS@jsmbeauty.com. We do not currently sell covered information as defined by Nevada law.

11. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Purchases may be made only by individuals who are at least 18 years old or the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

12. Marketing Communications

You may unsubscribe from marketing email using the link in the message. If we offer text-message marketing, you may opt out by replying STOP. We may continue to send non-marketing communications about accounts, orders, returns, safety matters, and changes to our policies. Message and data rates may apply to text messages.

13. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system or transmission method is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized account activity.

14. International Transfers

We may transfer personal information to the United States, South Korea, and other jurisdictions where we or our service providers operate. Privacy laws in those jurisdictions may differ from the laws where you live. We use safeguards appropriate to the nature of the information and applicable legal requirements.

15. Third-Party Services

Our services may link to third-party websites, social media platforms, and services that we do not control. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing information.

16. Changes to This Notice

We may update this Notice to reflect changes in our practices, technologies, or legal obligations. We will post the updated Notice and revise the date above. If required by law, we will provide additional notice or obtain consent.

17. Contact Us

Questions, privacy requests, and concerns may be directed to:
JUNGSAEMMOOL USA INC.
530 Technology Dr, Suite 100, CA 92618-1350
Email: support@jungsaemmool.us

For product-related health or safety concerns, please include the product name, lot or batch information if available, the date and place of purchase, and a description of the issue. Do not send sensitive medical information unless requested through a secure channel.